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Wolverhampton Information Network

Direct Payments

Direct Payments enable people who need care services to exercise more choice and control over their lives by allowing them to become more involved in making decisions about their support needs.

For example, if you need help with personal care in the morning, traditionally the Council would arrange the help for you - but with a direct payment the Council can give you the money to arrange and pay for that support yourself.

Receiving a direct payment gives you greater control and flexibility over your care arrangements.  You may choose to employ your own Personal Assistant, or buy your support from a provider of your choice. You may have been assessed by the Council for your adult social care needs and been offered a Personal Budget.  If so you may choose to receive that budget in the form of a direct payment.

You may have been offered a Personal Budget by the council and are considering taking a Direct Payment to manage the budget. There are detailed factsheets available that will guide you through all aspects of Direct Payments.

Please click on the following external link further information.

Please click on the red link on this page which will take you to the Prepaid Financial Services (PFS) Card Account website. Direct Payment customers can access their personal account details from this site by inputting their card number and PIN.

For additional information please contact our Support Service partners:

Ideal For All
Phone: 0121 5585555


Barrie Bookkeeping
Phone: 01592 756713


Who to contact

Contact Name
Direct Payments Team
Please call: 01902 551294
Direct Payments

Where to go

City of Wolverhampton Council
Direct Payments Team - Ground Floor (Main Reception)
St Peters Square
West Midlands

Time / Date Details

When is it on
Monday to Thursday 8.30am - 5.00pm Friday 8.30am – 4.30pm
Time of day
Session Information
Visitors to the Civic Centre should report to the Main Reception and ask for the Direct Payments Team

Other Details


Age Ranges
Referral required
Referral Details

Referral required by a social worker following an assessment of need.                          

Record Last Updated on: 17/12/2018

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