Wolverhampton’s Urgent Care Centre is situated above Accident & Emergency (A&E) on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital. It is open 24 hours a day, 365 days per year including Bank Holidays and Christmas. The service is GP led, supported by a team of clinicians including nursing staff and provides access for patients with minor injury or minor illness. The walk in service provided at the Urgent Care Centre is available for any patient, regardless of where they live or who their GP is. However to access the telephone based service or home visits, the individual will need to be registered with a GP in either Wolverhampton or Seisdon. As the service incorporates the GP out of hours service as well as a walk in facility, patients can access the service at any time through a variety of routes.
- Via NHS 111 - The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free. You will be assessed by a team of highly trained call advisors who will take you through a series of questions and depending on the responses, you will be advised which service best meets your needs.
- If it is necessary for you to be seen at the urgent care centre, NHS111 staff can book a same day appointment.
- If it is appropriate for the you to be managed over the telephone, they may ask for a GP from the Urgent Care Centre to call you back.
- If the you are housebound or unable to travel to the Urgent Care Centre, you may meet the criteria for a home visit
Whichever pathway is appropriate, you will be given a time frame of when you will be seen or contacted.
NHS111 is the preferred method of accessing the Urgent Care Centre as you are more likely to be seen around your appointment time
2. Via A&E – when you access A&E you may be seen by the triage nurse who, where appropriate, can refer you to the Urgent Care Centre if the reason for your attendance at A&E can be managed by the staff in the Urgent Care Centre.
3. Walk in – you may choose to self-present to the urgent care centre, on the first floor above A&E. Simply follow the signs to the Urgent Care Centre and report to reception. The service should see you within four hours of when you book into reception. However, to reduce the potential delay, you may prefer to call NHS111 first where, if clinically appropriate, an appointment can be made at the Urgent Care Centre
The service provided by the Urgent Care Centre will aim to see all patients in a reasonable timescale. However, at times it may be necessary to prioritise some patients who present with a more serious condition and need to be seen more quickly.
If you are unsure if the Urgent Care Centre can meet your needs, please call NHS111 where a full assessment will take place prior to advising you on the most appropriate service to meet your needs.
Please be advised that at busy periods there may be a delay.
It is advisable to call NHS111 first to ensure that the Urgent Care Centre can meet your needs as there may be alternative services such as a local pharmacy or your own GP that may be able to help you.