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Wolverhampton Information Network

Wolverhampton Urgent Care Centre

Wolverhampton’s Urgent Care Centre is situated above Accident & Emergency (A&E) on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.  It is open 24 hours a day, 365 days per year including Bank Holidays and Christmas.  The service is GP led, supported by a team of clinicians including nursing staff and provides access for patients with minor injury or minor illness.  The walk in service provided at the Urgent Care Centre is available for any patient, regardless of where they live or who their GP is. However to access the telephone based service or home visits, the individual will need to be registered with a GP in either Wolverhampton or Seisdon.  As the service incorporates the GP out of hours service as well as a walk in facility, patients can access the service at any time through a variety of routes.

  1. Via NHS 111 - The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free. You will be assessed by a team of highly trained call advisors who will take you through a series of questions and depending on the responses, you will be advised which service best meets your needs. 
  • If it is necessary for you to be seen at the urgent care centre, NHS111 staff can book a same day appointment. 
  • If it is appropriate for the you to be managed over the telephone, they may ask for a GP from the Urgent Care Centre to call you back. 
  • If the you are housebound or unable to travel to the Urgent Care Centre, you may meet the criteria for a home visit

Whichever pathway is appropriate, you will be given a time frame of when you will be seen or contacted. 

NHS111 is the preferred method of accessing the Urgent Care Centre as you are more likely to be seen around your appointment time

    2.  Via A&E – when you access A&E you may be seen by the triage nurse who, where appropriate, can refer you to the Urgent Care Centre if the reason for your attendance at A&E can be managed by the staff in the Urgent Care Centre. 

    3.  Walk in – you may choose to self-present to the urgent care centre, on the first floor above A&E.  Simply follow the signs to the Urgent Care Centre and report to reception.  The service should see you within four hours of when you book into reception.  However, to reduce the potential delay, you may prefer to call NHS111 first where, if clinically appropriate, an appointment can be made at the Urgent Care Centre

The service provided by the Urgent Care Centre will aim to see all patients in a reasonable timescale.  However, at times it may be necessary to prioritise some patients who present with a more serious condition and need to be seen more quickly. 

If you are unsure if the Urgent Care Centre can meet your needs, please call NHS111 where a full assessment will take place prior to advising you on the most appropriate service to meet your needs.

Please be advised that at busy periods there may be a delay. 

It is advisable to call NHS111 first to ensure that the Urgent Care Centre can meet your needs as there may be alternative services such as a local pharmacy or your own GP that may be able to help you. 

 

Who to contact

Website
Wolverhampton Urgent Care Centre

Where to go

Name
1st Floor
Address
Urgent & Emergency Care Centre
New Cross Hospital
Wolverhampton Road
Wolverhampton
West Midlands
Postcode
WV10 0QP
Notes

Car Parking may be more challenging when hospital visiting hours are in place.  Visiting times vary across the hospital but are generally between 1pm – 3pm and 7pm – 8pm. 

The hospital is on a main bus route but if you travel by car, car parking charges will apply.

 

 

 

 

Time / Date Details

When is it on
The Wolverhampton Urgent Care is available 24 hours a day, 365 days a year

Other Details

Availability

Referral required
No
Referral Details

We will pass on specific information only if there is a genuine clinical need for it. Anyone who receives information from us is also under a legal duty to keep it confidential.

Sometime the law requires us to pass on information e.g to notify a birth or when we encounter infectious diseases that may endanger the safety of others.   All our staff and other NHS members who access your data are legally bound to keep this confidential.

We are fully compliant with freedom of information Act 2000. By law you have the right to request access to your health records reflecting your contact with Vocare.

Record Last Updated on: 21/07/2017

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