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Wolverhampton Information Network

Specialist Learning Support

What does the service do?

We work with children, parents/carers and schools to raise the attainment of children and young people with special educational needs (SEN), allowing them to achieve as much as possible in their education. All schools in Wolverhampton can buy support from our service.

Our service is made up of teachers who are very experienced and specially qualified in SEN. We are all passionate about promoting inclusion and supporting children and young people who may find school difficult.

We give advice on what a child needs to learn or practise and how parents/carers and school staff can help them. We support school Special Needs Coordinators (SENCos) to ensure that they are following the SEND Code of Practice

Who can use the service?

We can support your child if he/she attends a school that buys our service. If you have concerns about your child’s progress you should first discuss this with his/her class teacher and/or the school SENCo. They may feel that a referral to our service would be helpful.

How do you access the service?

If a school wants support from us to help your child, they will discuss this with you. We always obtain parent/carer agreement before we work with your child and keep you informed along the way.

Usually we can see a child in school within a few weeks of receiving the referral.

If your child has an education, health and care plan, if appropriate, it may be possible to agree on the involvement of our team. This could be anything from annual monitoring and advice, to regular teaching.

We usually arrange our meetings in your child’s school, so that school staff can attend as well, but we can arrange to see you at home or at one of our offices around the city if you prefer.  

NB October 2020 - Due to Covid 19 restrictions, meetings are being held remotely via Microsoft Teams or Zoom.

How are people who use the service involved in decisions and kept informed?

We put children and young people at ease by explaining what our work will involve, why we are doing it and what will happen next. They always have opportunity to ask us questions. You will be sent a copy of any reports and targets that we write and will be invited to discuss the findings with school staff or us directly. If necessary, we can arrange for a translator to help you understand any part of the process and you are welcome to bring along a friend or relative if it would help you feel more comfortable.

Schools are invited annually to give feedback about our service via an online survey.


How do I give a compliment or make a complaint about your service?

If you have any feedback, whether good or bad, you can contact:

Margaret Renshaw
Specialist Teacher Team Leader
Tel: 01902 550609


Pay us a compliment

Customer Feedback

Who to contact

Contact Name
Margaret Renshaw
Contact Position
Specialist Teacher Team Leader
01902 555934
Mobile: 07387 236522

Where to go

Inclusion and Empowerment Service
Alfred Squire Road
West Midlands
WV11 1XU

Other Details


Age Ranges
6- 10 years
11-15 years
16-18 years

Record Last Updated on: 14/10/2020

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