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Wolverhampton Information Network

Patient Advice and Liaison Services (PALS)

PALS provides confidential help, information, advice and support to help patients, families and their carers.

PALS act on behalf of their service users when handling patient and family concerns. They liaise with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions and to help bring about changes to the way that services are delivered.

PALS will also refer patients and families to local or national-based support agencies and explane complaints procedures.

Who to contact

Contact Name
Patient Advice & Liaison Service (PALS)
Telephone
01902 695362
E-mail
rwh-tr.pals@nhs.net
Website
PALS
Notes

PALS provide:

  • confidential advice and support to patients, families and their carers
  • information on the NHS and health related matters
  • confidential assistance in resolving problems and concerns quickly
  • information on and explanations of NHS complaints procedures and how to get in touch with someone who can help. More
  • information can be found from the Complaints policy section of the DH website.
  • information on how you can get more involved in your own healthcare and the NHS locally.
  • a focal point for feedback from patients to inform service developments

Where to go

Name
Royal Wolverhampton NHS Trust
Address
Patient Information Centre
New Cross Hospital
Wednesfield Road
Wolverhampton
West Midlands
Postcode
WV10 0QP

Time / Date Details

When is it on
Monday - Friday 9am to 5pm
Time of day
Morning
Afternoon

Other Details

Availability

Age Ranges
All
Referral required
No

Record Last Updated on: 28/03/2018

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