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Wolverhampton Information Network

BT Basic: Low-cost home phone services

BT Basic


BT Basic is a low-cost service for people on low incomes who may otherwise find it difficult to afford a home phone line.

  • BT Basic (line rental and calls) costs £5.10 a month including a call allowance of £1.50. 
  • BT Basic + Broadband: line rental and broadband cost £9.95 a month including a call allowance of £1.50.
  • Monthly price cap.  BT Basic customers can now make as many calls as they like to local and national numbers (starting with 01, 02 and 03), UK mobile numbers (starting with 07) or 08 numbers and pay a maximum of £10 a month. This means that customers will not pay any more than £15.10 a month for line rental and calls (subject to fair use and keeping within the eligible call types for the call allowance and price cap). The £10 price cap is automatically given to all BT Basic customers.
  • Option of monthly billing to help with budgeting.


To get BT Basic, applicants must be getting one of these means-tested benefits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Pensions Credit (Guaranteed Credit)
  • Employment and Support Allowance (Income related)
  • Universal Credit (and on zero earnings).

Different benefits with similar names exist, so please check carefully.

To apply for BT Basic

Customers just need to fill out a one-page form.  BT checks directly with the Department for Work and Pensions (DWP) to confirm eligibility.

Eligible customers can get a BT Basic application form by calling 0800 085 7478

For more details on BT Basic, to understand the call types included within the call allowance, the price cap or the application process, go to where you can also download a booklet on the scheme.




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