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Wolverhampton Information Network

Wolverhampton Telecare Service

City of Wolverhampton Council

 

An enhanced package of home technology is now available in Wolverhampton to help vulnerable people remain independent for longer.

The City of Wolverhampton Council’s Telecare service supports people to live independently in their own homes by giving them a range of assistive technology, from emergency alarms and fall detectors to smoke and flood sensors and automated pill dispensers.

The Council aims to give 3,000 additional customers the chance to use Telecare over the next three years, and has launched four new packages, priced from £3 to £9 per week, suitable for a range of budgets and requirements.

Should a Telecare alarm be activated, a message is sent to the council's 24-hour control centre, where trained operators talk to the individual to establish the most appropriate response, be it contacting a family member, carer or doctor, the new mobile responder service provided by West Midlands Fire Service or the emergency services.

The Telecare packages are as follows:

  • Level 1 (£3 per week): The standard Telecare service comprising of an alarm unit, pendant, keysafe and smoke detector. This universal service is available to people who have two responders who hold a key to their property and agree to respond to an emergency at any time. They could be a family member, neighbour or friend.
  • Level 2 (£5 per week): As Level 1, but including access to the mobile responder service provided by West Midlands Fire Service which will visit the Telecare customer’s property as required.
  • Level 3 (£7 per week): As Level 1, but with a range of additional Telecare detectors and sensors appropriate to the customer’s needs. Like Level 1, this service is available to people who have two responders - either a family member, neighbour, carer or friend - who agree to respond to an emergency call as required.
  • Level 4 (£9 per week): As level 3, but with access to the mobile responder service provided by West Midlands Fire Service.

Telecare is provided free of charge to people in receipt of certain benefits, and free during a period of reablement support or to prevent a hospital admission.

To find out more about the Telecare service, please view the short video via the link on this page or view the related services and booklet attached in the downloads sections of this page.

Self-Referral Process

You can access Telecare for yourself or on behalf of someone else by completing the application form (word and pdf versions are located in the downloads section of this page) and sending it to the Telecare Service by the following methods: 

  • Downloading and completing the Word document, and sending via email to telecare@wolverhampton.gov.uk
  • Downloading and completing the application form by hand, and sending via the post to:

Wolverhampton Telecare Service, City of Wolverhampton Council, The Maltings, Herbert Street, Wolverhampton, WV1 1NQ.

The service can be contacted by :

Email: telecare@wolverhampton.gov.uk or Telephone: 01902 553585.

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