Skip to main content
Wolverhampton Information Network

Pharmacy - New Medicine Service

Service Description:

The community pharmacist is the expert on medicines and has spent 5 years training before being registered with the General Pharmaceutical Society of Great Britain.

Too many patients fail to take their medicines correctly, particularly when the doctor or hospital has changed one of them.

With patient agreement, the patient will be seen or contacted regularly in their first month of their new treatment to make sure the new medicine is being taken properly, any queries the patient has will be answered and if any side effects are being experienced, the pharmacist will offer advice. The final conversation will be to make sure the new medicine is re-ordered and any “stopped” medicines are NOT re-ordered.

Significant concerns will be reported to the patient’s doctor.

Target patients

Patients, with their consent, who are being treated for the following conditions and who have had a change of medicine on their most recent prescription:

Asthma and COPD
Type 2 diabetes
Anticoagulant therapy
High Blood Pressure


No appointment necessary and available throughout the normal opening hours of the pharmacy. At busy times, the pharmacist may ask the patient to wait for a few minutes. Follow up conversations need to be with the patient and can be arranged to be over the telephone at an agreed time.

When these conversations are face to face, the pharmacy will use a private and confidential area to complete the consultation

For Pharmacy opening times please see the External Links.

Back to top