The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’.
This motto is the basis on which we build all our campaigns. From the contacts we receive via our Helpline, we capture thousands of accounts each year from patients, carers, family members and friends about peoples experiences of the health and social care service. We use this knowledge to campaign for real improvements across the UK. In addition, our Helpline provides valuable signposting and information for patients and supports them as they navigate through the healthcare services.
The Patients Association Helpline helps thousands of patients and relatives every year, answering concerns and queries about any aspect of the Healthcare system.
We ensure that the opinions of patients are gathered on a wide variety of health and social care issues. This is achieved by carrying out surveys, focus groups, listening events and obtaining feedback from our Ambassador network. Concerns that we hear via these channels form the basis of our campaigns which are targeted at various stakeholders such as parliamentarians, the media, civil servants, other charities and professional bodies.
See our helpline page here for more information and other ways to get in touch with our helpline advisers, including by email, by post, and using our Live Chat service.
We also have a range of booklets and guides for patients on our website. For further information please get in touch with us.