The Wolverhampton Health Advocacy and Complaints Service (WHACS) is a free, confidential and independent service, offering support and guidance to residents of Wolverhampton, who want to make a complaint about an NHS service. It is funded by Wolverhampton City Council, for Wolverhampton citizens.
WHACS is delivered in partnership with Healthwatch Wolverhampton and is based in Wolverhampton City Centre. All WHACS advocates are fully trained and experienced advocates, able to help navigate you through the NHS complaints procedure.
Advocacy provides practical support and information to people who want to make a complaint about an NHS service. It also supports people who want to make a complaint on somebody else's behalf. The service aims to help people understand what their options are and to support them through the NHS complaints process to ensure they get the best possible resolution.
Anyone can complain about the care, service or treatment they have recieved from the NHS. If you are unsure whether you want advocacy support, ask yourself these questions:
- Have you recently had treatment from a health service that was less than you hoped?
- Do you have a problem with your health provider? ( This includes all NHS providers, e.g Doctors, nurses, dentists, pharmacies etc.)
- Are you unhappy with how you are being treated?
- Do you want to make a complaint and don’t know how?
If you answer yes to any of these, and you are a Wolverhampton citizen, then WHACS is for you. Please get in touch with us, we are here to help assist you and have trained advocates ready to provide one to one support to help you to make your complaint.
We can provide you with an Advocate who can:
- Answer questions to help you make decisions
- Help you write letters to the right people
- Provide you with one to one support and explain your options
- Prepare you for meetings and attend with you
- Monitor the progress of your complaint and help you get the best possible resolution
You decide the level of support you need an an advocate will work with you to ensure you get the best possible outcome to your complaint.
By raising your concerns and making a complaint, it can help identify where problems exist and help improve local health services. Talk to us. Make your voice count.
Further details can be found in the service booklet in the downloads section of this page.