The Walk-in Centre, based at the Phoenix Health Centre, is run by nurses offering on-the-spot treatment (without an appointment) and advice for minor health problems, illness, ailments and injuries.
The process is simple, register your attendance at the reception desk, stating you are there to see a member of the Walk-in Centre staff and you will be advised of what will happen next in your patient journey and, if appropriate, seen by a healthcare professional.
The staff have access to many services within the hospital and community, including the Accident and Emergency (A&E). This means that you will receive the best possible treatment and advice from the most appropriate member of staff
Please note. At the Phoenix Walk-in Centre most patients are seen and treated within two hours; this is much quicker than the average wait in the Accident and Emergency (A&E) department at New Cross Hospital.
The Walk-in centre offers treatment for:
- Minor cuts, bruises, burns, scalds insect bites, minor head injuries
- Muscle and joint injuries such as strains and sprains, back pain
- Coughs, colds, flu like symptoms and hay fever
- High temperature
- Skin complaints including rashes, minor allergic reactions, scabies, head lice, sun burn, nappy rash
- Eye problems such as conjunctivitis
- Ear, nose and throat problems including minor infections, sore throats, ear ache
- Pregnancy testing/advice and appropriate referral
- Stomach ache, indigestion, constipation
- Advice on sexually transmitted diseases, treatment for thrush, menstrual problems and urinary problems
- Sexual Health and Lifestyle advice
- Emergency hormonal contraception
Young babies and children under the age of 12 months should be seen by their own General Practitioner (GP) in their surgery.
If you know you are pregnant and the problem is due to your pregnancy, please consult your GP or Midwife.
For more information please view the downloads section of this page.