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Wolverhampton Information Network

Community Matrons

This is a case management service for adults with long term conditions or who are at high risk of hospital admission. Short term interventions to support patient self-management and prevent unplanned hospital attendance/admission.

The Matrons,, who are based at West Park Hospital, pro-actively manage patients to reduce hospital admissions and lengths of stay. They provide a direct link between the acute trust and community services via an on-call community matron. They also support the acute trust with complex discharge planning.

The service provide patients with the knowledge and understanding of their long term health conditions to enable them to self-manage.

The Community Matrons within the team are independent non-medical prescribers with advanced physical assessment skills. The service is available citywide via:

South East Locality– Bilston Health Centre
South West Locality– West Park Hospital
North East Locality– Primrose Lane Health Centre

Who to contact

Contact Position
Community Matrons
01902 442609
Switchboard: 01902 444000
West Park Hospital

Where to go

West Park Hospital
Park Road West
West Midlands

Time / Date Details

When is it on
Service operates Monday – Friday 8.30am – 5.00pm

Other Details


Referral required
Referral Details

Yes, via health or social care professional 

Referral Criteria

a) Be taking 4 or more regular medications (poly-pharmacy) and

  • Frequent primary care consultations / GP call outs in the last 6 months
  • Recent exacerbation or decompensation of chronic illness
  • Medically unstable, cognitively impaired.


b) Have ONE long term condition and

  • Take many different medications (poly-pharmacy).
  • Recent exacerbation or decompensation of chronic illness
  • Cognitively impaired, living alone, medically unstable, and high intensity social service package.

Record Last Updated on: 26/04/2022

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