The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week, 365 days of the year. We are always open when other services are closed.
We also offer telephone friendship where we match volunteers with older people based on their interests, facilitated group calls, and help to connect people with local services in their area. Since launching in November 2015, the team has worked on issues ranging from housing and health, to finding lunch clubs and even financial concerns.
The Silver Line Helpline – 0800 4 70 80 90. The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline team can
- Offer information, friendship and advice
- Link callers to local groups and services
- Offer regular friendship calls
- Protect and support older people who are suffering abuse and neglect
Callers are free to express their feelings, and describe their lives honestly, and can trust us to respect their privacy. In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguarding organisations such as Action on Elder Abuse or the appropriate social services team.